FREQUENTLY ASKED QUESTIONS

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Frequently Asked Questions

We know that many doubts arise when looking for a consultant for your Call Center. Here, we answer the most common questions about our services, processes, and technologies.

What exactly does  DATAFLOW CONNECT, S.A.  do?

We are a consulting firm specializing in Call Centers in Panama. We are dedicated to optimizing customer service, boosting sales, and improving internal processes through personalized strategies and cutting-edge technological tools.

We work with a wide variety of industries, including:

  • Health & Wellness
  • Health & Wellness
  • Technology
  • Education and Training
  • Financial and Banking Sector
  • Energy & Utilities
  • Professional Services
  • Startups
  • Marketing
Don't see your industry here? Contact us! We can surely help you.

We collaborate with the best tools on the market to guarantee efficiency and quality. Including:

  • Zendesk: Omnichannel customer support.
  • Intercom and LiveChat: Real-time communication.
  • Moodle and Canvas LMS: Learning platforms.
  • Google Ads and Mailchimp: Marketing and digital campaigns.
  • Oracle CX Service: Customer Relationship Management (CRM).
  • AWS Security Hub, Microsoft Azure Security, and Google Cloud Security: Advanced Data Security.

Both! Our team offers comprehensive solutions including:

  • Telemarketing for lead generation and sales.
  • Customer service to build loyalty and strengthen relationships.
  • Data analysis to optimize campaigns and processes.

Of course! We accompany startups in the process of building their customer service structure, helping them to:

  • Define communication strategies.
  • Select and implement the right tools.
  • Establish efficient and scalable processes.

We use advanced data monitoring and analysis tools to measure:

  • Response and resolution times.
  • Customer satisfaction levels (CSAT, NPS).
  • Impact on sales and retention.

All these indicators allow us to adjust and optimize strategies to ensure the best results continuously.

Our difference lies in:

  • Local expertise and global vision. We understand the Panamanian market and apply international best practices.
  • Technology and Humanity. We combine state-of-the-art tools with a close and empathetic approach.
  • Measurable results. We don't make empty promises; we offer concrete data demonstrating our work's impact.

Our process is simple, transparent, and efficient:

  1. Initial Consultation : We understand your needs and goals.
  2. Analysis and diagnosis : We assess your current situation and identify opportunities for improvement.
  3. Personalized proposal : We design a strategy tailored to your business.
  4. Implementation and training : We implement the solutions and train your team.
  5. Continuous monitoring and optimization : We measure results and adjust to maximize impact.

Safety is a priority. We implement best practices and technologies, including:

  • End-to-end encryption.
  • Multi-factor authentication (MFA).
  • Constant monitoring with AWS Security Hub, Microsoft Azure Security, and Google Cloud Security.
  • Compliance with international data protection regulations.

Our prices depend on the complexity and scope of the project. We offer flexible and customized plans that fit your company's needs and budget.